How does our 100% money back guarantee work?
Email/ Message
Drop a Whatsapp message or send us an email within 24 hours after delivery.
Exchange
We will exchange the product and deliver it again to your door, or you can pick it up if you want.
Refund
You will receive the product or a refund. Refunds will be processed within 14 working days.
Congratulations MLS for such great service and for having an amazing staff. The order delivered to me wasn't correct, and I just raised a very casual concern over MLS Whatsapp service to get the exchange. What MLS did was amazing and unbelievable; they didn't only deliver me the product but also gave me two more products as a gift to compensate. This is just impeccable post-purchase customer service. I would definitely order again, and will also recommend it to others.
-Abbas Ali (MLS Customer)
Incorrect Product
You may only return the product if incorrect product is delivered to you. You must complain within 24 hours.
Discrepancy
In case of any discrepancy, the product must be returned by you immediately at the time of delivery or self-pickup within 24 hours.
Online Payment
For online payments, we will reimburse your bank account from which the payment was initially received.
Payment Process
The payment will be processed within a reasonable time period, not less than 14 working days.
Cash on Delivery
For cash on delivery, we will reimburse cash to you upon provision of an acknowledgment of the receipt of reimbursement.
Casabella Orders
All grills and accessory orders are fulfilled by our partner Casabella Oman, in case of any issues after delivery, MLS will assist the customer within 7 working days.