• As the products available on MLS Marketplace are highly perishable, they are supplied fresh and packaged to order hence once an order has been confirmed, the same cannot be cancelled in accordance with these R&R.
  • You may only return the Product delivered to you in any of the following instances:
  1. Incorrect product is delivered to you.
  2. In case of any discrepancy, the product must be returned by you immediately at the time of delivery or self-pickup within 24 hours.
  3. You shall be entitled to a replacement of the product if an incorrect product is delivered to you or a refund, as per your discretion within 24 hours.
  4. If you opt for refund, we will process it, within a reasonable time period, not less than 14 working days.
  5. In case of prepayments, we will reimburse to your bank account from which the payment was originally received, subject to deduction of charges incurred in the process which may, inter alia, involve banking charges, delivery charges etc.
  6. In case of cash on delivery, we will reimburse cash to you upon provision of an acknowledgment of the receipt of reimbursement.
  7.  MLS deal in perishable Products which are prepared to order, hence the Product price you see in your shopping cart is based on the Product weight and the same is subject to variation of ± 50 grams.
  8. All the VISA Card discounts are for orders which are paid online. MLS reserves the right to cancel an unpaid order which has used the promo code. 
  9. All grills and accessory orders are fulfilled by our partner Casabella Oman, in case of any issues after delivery, MLS will assist the customer within 7 working days.